Keeping Denial of Service and Financial Fraud Out of Your Contact Center

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Transactions and customer interactions flowing through your contact center and other customer support lines are the financial lifeblood of your enterprise. Unfortunately, security threats such as Telephony Denial of Service (TDoS) attacks and fraudulent social engineering schemes are dramatically increasing and becoming more difficult to detect and prevent. These and other threatening, negative value calls are having a significant, operational impact on many financial, heath care, retail, emergency response, and other organizations across North America.

Watch Mark Collier, SecureLogix CTO, author and speaker, as he profiles the nature of these threats and discusses practical strategies for identifying and resolving them.. 


Includes:
  • The basic anatomy of TDoS attacks and contact center financial fraud schemes
  • How to identify these and other attacks
  • Best practices and other solutions to address and mitigate contact center threats
  • The financial importance of screening contact center calls for neutral and negative values calls
Webinar Presenter

Dawn Lomer
Dawn Lomer

Manager of Communications

Dawn Lomer is the Manager of Communications at i-Sight (now Case IQ) Software and a Certified Fraud Examiner (CFE). She writes about topics related to workplace investigations, ethics and compliance, data security and e-discovery, and hosts i-Sight (now Case IQ) webinars.

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